The AIM Process

AIM…Analyze, Improve, and Monitor…is a three-step easy-to-learn methodology that brings structure to process improvement and problem solving. AIMSM is based on the principles of PDCA (Plan-Do-Check-Act) and the Six Sigma DMAIC process (Define-Measure-Analyze-Improve-Control).

The AIM process promotes team participation in discovering solutions and opportunities on daily issues while strengthening the culture and discipline of execution. AIM helps to reveal untapped potential in all levels of employees by enabling individuals and teams to systematically analyze and improve all processes.

The AIM process delivers quality, value and superior organizational performance. AIM identifies the needs of customers, delivers value to businesses, and assures successful client implementation and results.

First, Analyze the situation:  What is the desired level of performance?  What is the “gap” between the desired performance and actual performance?

Next, Improve the process: Reduce or eliminate the performance gap. Identify root causes, non-value added steps, or sources of inconsistent performance.

Finally, Monitor the results:  Make sure the improvements are working!

AIM Consulting = AIM for RESULTS!


The AIM Process: Analyze

Before starting the AIM process, identify the problem or process that needs improvement…what are you “AIMing” for? Proper problem identification is essential to achieve desired results.

The AIM methodology starts with Analyze…analyzing the current situation and determining the “gap” between actual and desired performance.


  1. Determine customer requirements. What level of performance do customers require?
  2. Measure current performance.
  3. Identify the performance “gap”…compare current performance to customer requirements.
  4. Document current processes to understand how the job or task is currently performed.

It’s imperative for your organization to regularly analyze performance to ensure that you always meet the ever-changing needs of your customers. .

We teach you to always start with data. Using data to analyze the situation prevents teams from jumping to conclusions or basing decisions on opinions.  Data can be collected on how often the problem occurs, when, where, etc. Data must also be gathered to understand current performance.


The AIM Process: Improve

The most important step of the AIM methodology is improvement. In creating a culture of performance excellence, it’s important to continually challenge everyone to find ways of doing things better, faster, cheaper and more consistently.


  1. Identify root causes. What is causing the problem or limiting performance?
  2. Generate potential solutions. What are ways to improve the process and eliminate root causes?
  3. Select the best solution.
  4. Design the new process, develop action plans, and implement.


The AIM Process: Monitor

The final step of the  AIM methodology is “monitor.” Implementing a process for measuring and tracking is essential to ensure improvements are sustained. Measurement & tracking increases performance and generates results. Remember, employees do what you inspect, not what you expect.

  • Monitoring performance maintains focus.
  • Monitoring performance of individuals, processes, and organizations is vital to continuous improvement and performance excellence.